FAQ

Frequently Asked Questions

How many sticks come in each pack?

Every product contains 10 premium incense sticks.

How long do the sticks burn?

Each stick burns for approximately 60–90 minutes depending on airflow and environment.

What are the sticks made from?

Our incense sticks are crafted with premium fragrance oils and natural binding materials. They are free from harsh chemicals and designed for a clean, smooth burn.

How do I burn incense safely?

Always burn incense on a heat-resistant holder. Keep away from flammable materials, children, and pets. Never leave burning incense unattended. Burn in a well-ventilated space.

How do I store my incense?

Store in a cool, dry place away from direct sunlight to preserve the fragrance. Avoid humid environments.

Do you ship internationally?

Yes — we ship to Europe, the UK, Canada, Australia, UAE, Japan, South Korea, Singapore, and more. See our Shipping Policy for full details and rates.

How do I unlock free shipping?

US orders over $35 qualify for free shipping automatically at checkout. EU orders over $40 also qualify.

Can I use a discount code?

Yes — enter your code at checkout. Only one discount code can be applied per order. New customers can use SAFINAT15 for 15% off their first order.

My order hasn't arrived — what do I do?

Please allow the full estimated delivery window before reaching out. If your order is still missing, email us at safinatnuh@yahoo.com with your order number and we'll investigate right away.